Delivery and Return Policy

All Hemyca London Garments are Made-to-Order Only.

RETURNS AND EXCHANGES

Made-to-Order Cancellation Policy:

Please ensure to read this Made-to-Order policy & the product page (of the garment you are intending on purchasing) carefully before committing to your purchase and placing an order.

Once an order has been placed & production commenced, all orders cannot be cancelled or refunded under any circumstance, including: unexpected delays, change of mind, sizing changes or sudden cancellations.

Custom Measurements: If you provide your measurements and/or customisations when placing your order, the item will be made specifically for you and will be a one-off piece. Your one-off produced piece cannot be returned under any circumstances, as we are unable to re-sell any custom-made products.

Can I Return a Made-to-Order Garment?

Yes, if for some reason your Made-to-Order purchase (excluding custom orders) did not fit as expected or simply did not suit you; you may return it for an alteration or exchange only.

For assistance or if you have enquiries about our returns policy, please contact us on info@hemyca.com. We recommend that you insure the return shipping as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our warehouse. We recommend that you retain proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send.

Parcels that are returned to us remain the customer’s responsibility until consigned to our designated returns courier service.

REFUNDS

Refunds will be credited to your original method of payment. Original shipping charges will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. On receipt of the return, we shall process the refund as soon as possible.

FAULTY ITEMS

Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.

HEMYCA LONDON prides itself on high quality and design. If you suspect that you have received a product with some kind of fault or flaw, please contact info@hemyca.com as soon as possible, quoting your order reference number, and we will advise you on how to proceed with the return.